Warranty

Blueye Eyewear One-Year Warranty

Blueye eyewear is covered by a one-year manufacturer’s warranty from the original date of purchase.

This warranty applies to manufacturing defects and is available when the product was purchased from Blueye Eyewear or an authorised Blueye Eyewear dealer. You will need to provide proof of purchase when submitting a claim.

What the warranty covers

The warranty covers faults caused by defects in materials or manufacturing during the one-year warranty period.

If your claim is approved, Blueye Eyewear will repair or replace the product.

What the warranty does not cover

The manufacturer’s warranty does not cover:

• Scratched lenses
• Deterioration of lens coatings caused by use or improper care
• Accidental damage
• Damage caused by misuse or improper handling
• Normal wear and tear
• Lost or stolen eyewear
• Unauthorised alterations or repairs

These exclusions do not limit any rights that cannot legally be excluded under applicable consumer law.

Prescription insert safety warning

Warning: Only high-impact polycarbonate prescription lenses should be fitted to a Blueye RX insert.

How to make a warranty claim

Before returning your product, contact Blueye Eyewear Customer Service:

Email: info@blu-eye.com
Live chat: Available through our website
Phone: +612 9975 5998

Please provide:

• Your name, address and telephone number
• Proof of purchase from Blueye Eyewear or an authorised dealer
• A brief description of the fault
• Clear photographs of the product and affected area
• Any additional information requested by Customer Service

We will review your request and provide instructions for returning the product if an inspection is required.

Returning a product for assessment

Pack the product securely in a sturdy cardboard box. Use a shipping service that provides tracking and insurance.

Blueye Eyewear is not responsible for parcels lost or damaged in transit before they are received by us.

Return address:
Contact us for return address

Warranty claim expenses:
Customers are responsible for return postage costs when sending a product to Blueye Eyewear for warranty assessment.

Please do not send a product until you have contacted Customer Service and received return instructions.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this warranty are in addition to other rights and remedies available under applicable law.

Warranty provider

Blueye Eyewear Pty Ltd
Return Address:

Blueye Eyewear
PO BOX 354
Forestville NSW 2087
Australia

Email: info@blu-eye.com
Phone: +612 9975 5998